Contact Us

We’re here to help.

For questions about products, orders, shipping, returns, refunds, or product use, please contact the HOOMATE customer support team.

Customer Support Email

hoomateservice@hoomatepet.com

Response Time

We typically respond within 1–2 business days.

Order Support

When contacting us about an order, please include your order number and the email address used at checkout.

For damaged, missing, defective, or incorrect products, please also include clear photos or videos of the product, packaging, and shipping label where applicable.

Business Information

HalcLuna (Hangzhou) Technology Co., Ltd.

Room 407, Block A, Building 6, Xixi New Block,
No. 550 Xixi Road, Gudang Street,
Xihu District, Hangzhou City, China

Brand: HOOMATE

Website: https://hoomatepet.com/