SHIPPING POLICY

Shipping Destinations

We currently ship to eligible addresses within the United States only.

We do not currently offer international shipping.

Order Processing

Orders are typically processed within 2 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during major promotions, holidays, periods of unusually high order volume, inventory adjustments, or other circumstances outside our reasonable control.

Shipping Method

Orders are shipped using a carrier selected by our fulfillment warehouse based on the delivery address, package size, service availability, and operational requirements.

The carrier used for an order may vary.

Shipping Fees

Standard shipping is currently provided free of charge for eligible orders delivered within the United States, subject to the shipping options available at checkout.

Shipping availability and fees shown at checkout will apply to the order.

Estimated Delivery

Delivery times vary depending on the destination, fulfillment warehouse, shipping carrier, weather conditions, service interruptions, and other factors outside our reasonable control.

Any delivery date or delivery estimate displayed at checkout, in an order confirmation, or through tracking information is provided for reference only and is not guaranteed.

Tracking Information

When tracking information is available, it will be sent to the email address provided at checkout after the order has shipped.

Tracking updates are provided by the shipping carrier and may take some time to appear after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you need to request an address change.

We cannot guarantee that an address can be changed after an order has entered processing, been fulfilled, or been shipped.

We are not responsible for delivery problems, delays, or additional costs caused by an incomplete or incorrect address provided by the customer.

Shipping Delays

Shipping and delivery times are estimates only.

We are not responsible for delays caused by shipping carriers, severe weather, natural disasters, service interruptions, labor disputes, government actions, incorrect address information, or other events outside our reasonable control.

If tracking has not updated for an extended period, please contact us so that we can review the order and assist where reasonably possible.

Lost Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check:

The delivery area around your address;
With household members, neighbors, reception staff, or property management;
Any delivery notice or location shown in the carrier’s tracking information.

Please then contact the shipping carrier and email us at hoomateservice@hoomatepet.com with your order number.

We may request additional information and will review the matter based on the available tracking and delivery records.

Damaged, Missing, or Incorrect Orders

Please inspect your order after delivery.

Visible shipping damage, missing items, or incorrect items must be reported within 7 calendar days after delivery.

Your order number;
A description of the issue;
Clear photographs or videos of the product, packaging, shipping label, and damage where applicable.

We will review the information provided and determine whether the order qualifies for a refund, replacement, or other remedy in accordance with our Return and Refund Policy.

Minor packaging abrasion, cosmetic package damage, or slight leakage of cat litter that does not materially affect the safety, quantity, or usability of the product may not be considered material shipping damage.