FAQ

Frequently Asked Questions

Where do you ship?

We currently ship within the United States.

How long does order processing take?

Orders are generally processed within 2 business days. Delivery timing varies by destination, warehouse location, carrier availability, weather, and other factors outside our control.

How much does shipping cost?

We currently offer free standard shipping for eligible orders shipped within the United States. Available shipping details are shown at checkout.

Can I cancel an order?

You may request cancellation within 1 hour after placing your order. Once processing has started, cancellation might no longer be possible.

What is your return policy?

Eligible unused products in their original condition and packaging may be returned within 14 days after delivery. Please review our Return & Refund Policy before sending anything back.

What should I do if my order arrives damaged, incomplete, or incorrect?

Please contact us within 7 calendar days after delivery and include your order number plus clear photos or video showing the issue.

How can I contact HOOMATE?

Email us at hoomateservice@hoomatepet.com. We generally respond within 1-2 business days.

Where can I find product safety information?

Please visit our Safety & Care page for product-specific guidance and general care reminders.